Shipping policy

Shipping Policy — FYX DESIGNS

This Shipping Policy outlines how orders are processed, fulfilled, and delivered by FYX DESIGNS. By placing an order, you agree to the terms outlined below.

1. Order Processing Time

All orders require 1–2 business days for processing prior to shipment.

Processing includes:

Order verification and fraud screening
Product inspection and quality control
Packaging and preparation for shipment

While most orders are processed within 1–2 business days, some orders may require the full 3-day processing window depending on order volume, product availability, or additional verification requirements.

Orders placed after business hours, on weekends, or on holidays will begin processing on the next business day.

2. Pre-Orders and Out-of-Stock Items

Certain items may be available as pre-orders if temporarily out of stock.

Pre-order fulfillment timelines:

Estimated production/restock time: up to 1 month depending on product
Shipping occurs immediately after production is complete and quality inspection is passed

Customers acknowledge that pre-order timelines are estimates only and may vary due to manufacturing schedules, supply chain delays, or quality control requirements.

Once shipped, tracking information will be provided via email.

3. Shipping Times and Delivery Estimates

Shipping time begins after the order has been processed and handed to the shipping carrier.

Estimated delivery times:

Domestic (United States): 3–7 business days
International: 7–14 business days( NO INTERNATIONAL SHIPPING YET)

These timeframes are estimates provided by carriers and are not guaranteed by FYX DESIGNS.

Delivery times may vary due to:

Carrier delays
Weather conditions
Customs processing (for international orders)
High-volume shipping periods

4. Tracking Information

Once an order has shipped, a tracking number will be sent to the customer via email.

Tracking updates are managed by the shipping carrier and may take up to 24 hours to become active after issuance.

FYX DESIGNS is not responsible for delays in carrier tracking updates.

5. Signature Confirmation and Delivery Security

For high-value orders, FYX DESIGNS reserves the right to require signature confirmation upon delivery.

If signature confirmation is required:

The package must be signed for by the recipient
If no one is available, the carrier may attempt redelivery or hold the package at a local facility

Signature delivery is used as a security measure to reduce theft, fraud, and delivery disputes.

6. Delivery Completion and Responsibility Transfer

Once a package is marked as delivered by the shipping carrier (including delivery to mailbox, doorstep, or pickup location), responsibility for the shipment transfers to the customer.

FYX DESIGNS is not liable for:

Lost packages after confirmed delivery
Stolen packages after delivery confirmation
Misdelivery due to incorrect address entry by the customer

Customers are responsible for ensuring the accuracy and security of their shipping address at checkout.

7. Shipping Delays and Carrier Responsibility

FYX DESIGNS is not responsible for delays caused by shipping carriers or external factors, including but not limited to:

Weather conditions
Carrier operational delays
Customs inspections
National holidays or peak seasons
Transportation disruptions

Once an order has been transferred to the carrier, all transit-related issues must be resolved directly with the carrier.

8. Lost, Stolen, or Missing Packages

If a package is marked as delivered but cannot be located, the customer is responsible for:

Checking the delivery location thoroughly
Contacting neighbors or household members
Filing a claim directly with the shipping carrier

FYX DESIGNS is not responsible for packages marked as delivered by the carrier.

However, we may assist customers in providing tracking documentation to support carrier claims when requested.

9. Risk of Loss

All items purchased from FYX DESIGNS are shipped under a risk-of-loss transfer model, meaning responsibility transfers to the customer once the carrier marks the shipment as delivered or successfully handed off for final delivery.